Dial-A-Doctor is an after hours home visit medical service operating in Cairns and Perth.
The service is bulk billed and is completely mobile. Fully qualified doctors visit patients in their place of residence whether it be their home, hotel room, or nursing home. There are no charges to the patient as long as they have a medicare card or veterans affairs card.
We service both Cairns and Perth. To see if we service your suburb please speak to one of our call centre staff or visit our website at www.dial-a-doctor.com.au.
Our hours of operation are as follows:
Monday - Friday 5pm-8am
Saturday after 11am
Sunday and Public Holidays 24 hours
If you need to be seen by a doctor in the above hours then please call us.
*Please note we are not an emergency service and aim to attend to patients within 2 hours of a call being placed.
Our after hours doctor service operates in following manner:
Patients who are unwell can ring our call centre and book a call. We take calls from everyone – people who have a Medicare or Veterans Affairs Card are bulk billed so the service is free. International tourists are charged a call out fee which can be claimed on travel insurance. Once the call centre receptionists have booked the call it is sent out to our doctor/driver teams on the road. The after hours doctor/driver teams attend the calls. The patient is treated and we offer a range of services. If the patient is in need of any medications we can provide them with a script. The doctor’s bags have a supply of common medications so if the chemists are shut or the patient finds it difficult to leave the house the doctors can leave them with a starter pack. The doctors can order blood tests or x-rays. If necessary we can supply patients with a referral to the hospital. Once the consultation has concluded the doctor writes the clinical notes for the consultation. The clinical notes are then forwarded onto the patient’s daytime GP so they are kept informed about the treatment we have administered.
We pride ourselves on providing a quality service that is of great assistance to the community in the following ways: People who are disabled, elderly or are without transport can have much easier access to primary health care. We greatly help to alleviate strain on Hospital Accident & Emergency departments.
Single parents can have their child or themselves attended to after hours without having to take the whole family out of the house. Patients can wait in the comfort of their own home for a doctor to attend to them. By keeping patients out of waiting rooms we help prevent the spread of infectious diseases. We are a bulk bill service, so we can be used by everyone.